Return and Exchange Policy
If you did not fall in love on your purchased item, our policy last 30 days after you have received the item. Unfortunately, we can’t cannot offer you a refund of the shipping cost. It will be your responsibility to ship it back to us, and making sure the packaging will arrive in good conditions to our warehouse.
We recommend use a bubble pad envelope and if you are shipping an item over $ 40,00, you should consider using a trackable shipping service or purchase a shipping insurance. We don’t do not guarantee that we will receive your return item and it a good practice avoid any problem for a smooth return and refund process.
To be eligible for a return, the piece must be unworn, with the security tag intact and still attached, and sent back in its original packaging. If tag is not intact and attached to item(s) upon return, the item(s) will be sent back to the original shipping address.
Please send an email to us to initiate your return process, do not forget to send your order number.
Returns are accepted for most of our products with the exception of except for the following:
- Final Sale items: Any piece listed as final sale within the Additional Product Information section on the product page.
- Sale items: Any item purchased at a discount of 35% or greater will be considered final sale or any item witch price end on $ .99 cents.
Pieces that we cannot accept returns for are marked as final sale on their product page to ensure complete transparency. Please read this carefully before making your purchase. Please also note that if an item has been worn or its security tag removed, it is no longer eligible for return.
Once your return has been processed, your refund will be posted to your original payment method as soon as possible and you will receive an email notification. Please allow up to one to two weeks for your refund to appear in your credit card transaction, PayPal account, or gift card. This period of time period is what those companies require to process your refund and FiloAuro has not control over that process after we initiate the refund.