We offer a 90-day product warranty on our products. If you believe the item you purchased has a manufacturing defect, please return it to us for inspection within 120 90 days of delivery. If we determine your piece is defective, we will be happy to offer a complimentary replacement to replace it for any product of the same price, or for a store credit. If the purchase was made in the USA (excluding Hawaii, Alaska, and Puerto Rico), Shipping and handling fees w will be covered by us if you are based in the USA will be covered by us. only. Upon inspection, if we determine that the damage is not caused by a manufacturing defect, we will notify you that the product is not eligible for warranty.
At FiloAuro we handle our jewelry with great care in order to deliver beautiful and high-quality pieces to our customers light irregularities and variations in craftsmanship or natural characteristics, including internal inclusions, visible or otherwise, are unique and individual to each item. These characteristics are what make your piece unique and should not be considered a defect.
Please be careful with your jewelry!. Our fine jewelry is delicate and is not impervious can be impacted by excessive normal wearing, activities, or trauma. This is particularly true for bracelets since our hands are subjected to considerable abuse each day. Here are some examples of jewelry issues that will not be considered product manufacturing issues defect:
- Discoloration caused by exposure to Jewelry is sensitive and you should avoid putting your jewelry in contact with salt water (including swimming pools, hot tubs, and showers), cleaning products, or as well exposing it to chemicals (such as hairspray, dyes, or perfume, etc).
- Stones’ cracks, fissures, discoloration, and loss This can cause discoloration on either the metal or stone as well as cause cracks in stones.
- Damage from pulling the product tag/label off the piece. Please cut it with scissors instead. Prongs and precious metals, in general, wear over time and may require restoration work as part of regular maintenance. It is your responsibility to properly take care of your jewelry in order to avoid losing or damaging your stones.
- Our jewelry is delicate. If you do not remove the jewelry tag properly, it can damage the product. Please cut the tag off - do not pull! If you pull the tag off and your piece is damaged as a result.